Business Notes for Aug. 6

Castro earns Hearing Board certification

The National Board for Certification in Hearing Instrument Sciences (NBC-HIS) announced that Kory Castro of Cascade Hearing Center has successfully completed the NBC-HIS National Competency Examination. Passing this exam grants the hearing health professional the designation Board Certified in Hearing Instrument Sciences. This designation attests to Castro’s experience, dedication, professionalism and commitment to quality care to the hearing impaired, according a press release.

Cascade Hearing has offices in Hood River and The Dalles

The National Board for Certification in Hearing Instrument Sciences is a certifying agency fully accredited by the National Commission of Certifying Agencies in Washington, D.C. The Commission is the nation@ only organization that sets, applies and promotes comprehensive standards for Credentialing professions and occupations.

HR Supply receives Ace ‘Pinnacle’ award

Ace Hardware Corporation announces that Hood River Supply of Hood River achieved designation as a “Pinnacle Performance Retailing” store for its outstanding performance in 2013. Last year was the first year a store could earn this prestigious designation, as 20/20 Vision officially launched in early 2013.

For 90 years, Ace Hardware has been serving its neighbors in communities across the. With more than 4,850 stores in 60 countries, the team at Hood River Supply is one of only 155 Ace retailers to achieve this prestigious status in 2013. To achieve Pinnacle Performance Retailing, the team at Hood River Supply successfully completed eight performance drivers that will help them provide a better overall shopping experience in their local community.

One example of Ace’s proven performance drivers is a retail training program called “Helpful 101.” Part of the co-op’s “Certified Ace Helpful” Curriculum, Helpful 101 is an award winning series of training modules designed to enhance the overall customer experience within Ace stores.

“For a store to achieve Pinnacle Performance Retailing in the first year is a remarkable accomplishment,” said Kane Calamari, Vice President, Retail Operations and New Business, Ace Hardware Corporation. “We’re pleased to recognize Hood River Supply and its associates for their outstanding achievements, and proud to say they’re a part of the Ace family.”

“The team at Hood River Supply is incredibly proud to have earned the status as a Pinnacle Performance Retailing store,” said Pat McAllister, President/CEO at Hood River Supply.

“What this means for our customers is that we are more committed than ever to providing our loyal shoppers with the best possible retail experience; from customer service to product offerings and more, we’re taking ‘Ace helpful’ to a new level.”

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