As of Tuesday, July 21, 2015
Pacific Power is warning its customers and the public of a phone scam targeting utility customers in the Northwest where criminals posing as utility customer service agents are trying to get money and steal personal information.
The fraud is occurring nationwide, but recent days have seen an upsurge in the Northwest. The thieves sometimes use sophisticated deceptive tactics that make it appear to Caller ID systems that the scam call is coming from the utility when it is not. If customers receive such a call, hang up and instead call 1-888-221-7070 to verify the call’s origins.
Pacific Power call centers can be reached any time day or night, toll free at 1-888-221-7070. That is the only number to call for any customer service need or if you suspect a scam.
“So far, this has affected a relatively small number of customers, but any customer being taken advantage of in this way is one too many,” said Valerie Smith, director of customer service. “We encourage anyone who has been contacted to call law enforcement.”